Privacy Policy

Effective Date: July 17, 2025

WonderPoint Wellness Centre (“we,” “our,” or “us”) is dedicated to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, wonderpointwc.com, or use our services at our Burnaby, BC location. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect

We collect the following types of personal information when you interact with our website or wellness services:

• Contact Information: Name, email address, phone number, and mailing address.
• Health Information: Relevant health history, appointment notes, or treatment details for clients using our services (e.g., acupuncture, massage therapy, naturopathy).
• Payment Information: Billing details for services rendered, processed securely.
• Usage Data: IP address, browser type, pages visited, time spent on our site, and other analytics data to enhance user experience, including data collected via Google Analytics 4 (see Section 6).

2. How We Use Your Information

We use your information to:

• Deliver and manage holistic wellness services at WonderPoint Wellness Centre.
• Respond to inquiries, schedule appointments, and provide customer support.
• Send health and wellness updates or promotions (with your explicit opt-in consent).
• Improve our website’s functionality and user experience through analytics tools like Google Analytics 4.
• Process payments and maintain accurate accounting records.
• Comply with legal, regulatory, and health record-keeping obligations.

3. Consent

By using our website or providing personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. You may withdraw consent at any time by contacting us (see Section 9), subject to legal or contractual restrictions.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your data only with:

• Third-Party Service Providers: Trusted partners (e.g., Jane App for online booking, payment processors, Google Analytics for website analytics) who assist in operating our clinic and website. These providers are contractually obligated to protect your data and comply with privacy laws.
• Regulatory Bodies: When required by law, such as for health or legal compliance.

5. Data Retention and Protection

We retain personal data only as long as necessary for the purposes outlined in this Policy or as required by Canadian law (e.g., health record retention requirements). We implement industry-standard safeguards, including:

• Administrative: Staff training and access controls.
• Technical: Secure servers, encryption, and firewalls.
• Physical: Locked storage for physical records.

These measures protect your data from unauthorized access, loss, misuse, or disclosure.

6. Cookies and Website Tracking

Our website uses cookies, mobile device identifiers (e.g., Android Advertising Identifier, iOS Advertising Identifier), and similar technologies to enhance your browsing experience and collect analytics data. You can manage cookie preferences through your browser settings or via our cookie consent banner (if applicable).

Google Analytics 4

We use Google Analytics 4 (GA4) to collect and analyze data about how you interact with our website, such as page views, time spent on pages, and user behavior. GA4 uses first-party cookies and may use mobile device identifiers if you access our site via a mobile app. This data helps us improve our website and services. No personally identifiable information (e.g., names, email addresses) is sent to Google Analytics.

For more information on how Google collects and processes data, please visit How Google uses data when you use our partners’ sites or apps. You can opt out of Google Analytics tracking by adjusting your browser settings or using tools like the Google Analytics Opt-out Browser Add-on.

Cookie Consent

When you first visit our website, you may see a cookie consent banner informing you about our use of cookies and tracking technologies. You can accept, reject, or customize your cookie preferences. For users in regions requiring explicit consent (e.g., the European Economic Area under GDPR), we ensure compliance with applicable laws. Contact us at info@wonderpointwc.com for questions about cookie management.

7. Your Rights and Choices

As a Canadian resident, you have the right to:

• Access your personal information held by us.
• Correct or update inaccurate or outdated information.
• Request deletion of your data (subject to legal obligations, such as health record retention).
• Withdraw consent for non-essential communications (e.g., marketing emails).
• Opt out of Google Analytics tracking (see Section 6).

To exercise these rights, please contact us at the details provided in Section 9.

8. Third-Party Links

Our website may include links to external sites not governed by this Privacy Policy, such as our Jane App booking system. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing personal information.

9. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, your personal information, or our use of Google Analytics, please contact:

WonderPoint Wellness Centre
4071 Kingsway, Burnaby, BC V5H 1Y9
Email: info@wonderpointwc.com
Phone: 604-336-0783

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review it regularly.

Thank you for choosing WonderPoint Wellness Centre. Your privacy and well-being are our top priorities.