Cancellation Policy
Effective Date: June 29, 2025
At WonderPoint Wellness Centre, located at 4071 Kingsway, Burnaby, BC V5H 1Y9, we are committed to providing exceptional holistic care, including acupuncture, massage therapy, and naturopathy. Your appointment time is reserved exclusively for you, ensuring personalized attention. To maintain fairness and availability for all clients, we have established the following cancellation policy.
Cancellation and Rescheduling Guidelines
24-Hour Notice: Please provide at least 24 hours’ notice for any cancellations or changes to your appointment. This allows us to offer the time slot to another client in need.
Late Cancellations or No-Shows: Clients who cancel with less than 24 hours’ notice or miss their appointment entirely will be charged a cancellation fee to the card on file. The fee helps cover the reserved time that could have been used by another client.
Extenuating Circumstances: We understand that emergencies or unexpected events may occur. If you have an extenuating circumstance, please contact us directly, and we will review your situation on a case-by-case basis.
How to Cancel or Reschedule
To modify or cancel your appointment, please contact us at:
WonderPoint Wellness Centre
4071 Kingsway, Burnaby, BC V5H 1Y9
Email: info@wonderpointwc.com
Phone: 604-336-0783
You can also manage your appointments through our online booking system powered by Jane App.
Why This Policy Matters
Our cancellation policy ensures that our therapists’ schedules are optimized, allowing us to serve all clients effectively. Your cooperation helps us maintain a respectful and efficient healing environment at WonderPoint Wellness Centre.
Thank you for your understanding and for choosing us for your wellness journey.
