Our Cancellation Policy WonderPoint Wellness is committed to the health of its clients. However, if a client cancels without providing enough notice, they often prevent another client from being seen. For that reason, if you would like to request a change or cancellation to your appointment, please provide advance notice by calling before 12:00pm on the day prior to your scheduled appointment. Monday appointments can be changed or cancelled by calling prior to 12:00 p.m. on the previous Friday. In the case that prior notification is not given, you will be charged 20% for the missed appointment.